To protect the interests of consumer, the iRobot Hong Kong, will not provide any maintenance service, customer support or repairing service to products not purchased from iRobot Hong Kong or its authorized distributors, resellers and retailers. Please refer to the "Contact Us" page of this website for the authorized retailers list and enjoy the professional maintenance service, customer support or repairing services.
IT IS RECOMMENDED THAT YOU KEEP THE ORIGINAL PACKAGE OF THE PRODUCT IN ORDER TO OBTAIN A PROPER WARRANTY SERVICE.
The warranty obligations for this product are limited to the terms set forth below: iRobot (HK) Ltd ("iRobot") , warrants this product against defects in material and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period"). If a defect arises and a valid claim is received within the Warranty Period, iRobot or its service center will provide repairing services or exchange the product with a product that is new (same model or an upgraded model which has at least equivalent or upgraded function to the original product).
Replacement will be offered at iRobot’s or its service center’s discretion and the warranty will continue from the date of original purchase. When a product or part is exchanged, any replacement item becomes your property and the removed item becomes iRobot's property and non-returnable.
Exclusions and Limitations:
This warranty does not apply:
a) to any consumable parts, please refer to After Sales Policy for full list ; b) to the battery supplied with the robot. With effect from March 1, 2017, Original and iRobot branded batteries coming with the package (Rechargeable Li-ion battery, iRobot® XLife™ Extended Life Battery, Braava, and Braava jet batteries), are entitled to a 1-year warranty from the date of purchase (*Only for the purchases on/ after March 1, 2017) , provided proper care has been taken to maintain a healthy battery. In case of replacement needed, the warranty of the replacement battery will continue from the date of original purchase. Also note that use of a non-original battery may void warranty; c) to damage caused by accident, misuse, neglect, fire, water, lightning or other acts of nature, unauthorized modification or failure to follow instructions supplied with the product; d) to repair or attempted repair by anyone not authorized by iRobot; e) in case of unintended usage or bad maintenance including but not limited to cleaning of the product; f) if any serial number has been removed or defaced; g) the warranty does not cover of any damage of cosmetic nature; h) the product does not function properly because it was not originally designed, manufactured, approved and / or authorized for the country where you used the product, which might occur in instances where the product has been purchased in another country or region (not in Hong Kong) than that of its intended used.
iRobot makes no guarantee to replace any spare parts of the products that is damaged, broken or malfunctioned such as but not limited to in situations where the affected spare parts of which are not available to iRobot for any reason whatsoever.
Your statutory rights are not affected by the terms of warranty.
- In case of dispute relating to the warranty, the maintenance service and / or any information contained herein, iRobot's decision shall be final. The terms and conditions contained herein are for general reference only and are subjected to change without notice.
- The warranty begins on the date of purchase shown on the purchase voucher (cash-receipt, invoices or equivalent document).
- If there is any inconsistency or conflict between the English and the Chinese version, the English version shall prevail.